Color Reset Guarantee Terms

TERMS OF THE COLOR RESET GUARANTEE

Effective Date: August 25, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE ENROLLING IN THE COLOR RESET GUARANTEE PROGRAM. BY DOWNLOADING THE COLOR RESET GUARANTEE APP, CREATING AN ACCOUNT, OR ACKNOWLEDGING THESE TERMS IN THE APP, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ENROLL.

THESE TERMS REQUIRE THE USE OF BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. PLEASE REVIEW SECTION 13 CAREFULLY.

These Terms of the Color Reset Guarantee (these "Terms") apply to your enrollment in and participation in the Color Reset Guarantee program (the "Program") offered by MitoSynergy, LLC ("Company," "we," "our," or "us"). The Program applies exclusively to the Grow + Restore Cu1 supplement (the "Product") and replaces the standard MitoSynergy 90-Day Guarantee for the Product only. The Product is a dietary supplement formulated to support natural hair color restoration. All other MitoSynergy products remain governed by the applicable standard guarantee at mitosynergy.com/policies/refund-policy.

These Terms are subject to change by us without prior written notice at our sole discretion, provided that any changes will apply only to new enrollees and will not affect the rights of participants who have already enrolled in the Program and are actively within their Program Period at the time the change is posted. Any changes will be effective upon posting of the updated Terms on our website at mitosynergy.com.

1. Program Description

The Color Reset Guarantee is a satisfaction-based refund program available to eligible participants who purchase Grow + Restore Cu1 and register their purchase on the Color Reset Guarantee mobile application (the "App"). If you follow the required Protocol (as defined in Section 3) consistently for six (6) months and are not satisfied with your gray coverage results, you may be eligible for a full refund of the purchase price you paid for the Product, subject to the eligibility requirements, conditions, and exclusions set forth in these Terms.

The Program is not a guarantee of any specific medical or cosmetic result. Individual results may vary. Not all users will experience visible gray coverage restoration. The Program is offered at our sole discretion and may be modified or discontinued at any time with notice to active Program participants.

2. Eligibility Requirements

To be eligible to participate in the Program, you must satisfy all of the following requirements at the time of enrollment and throughout the Program Period:

a. Subscription and Purchase Requirements

• You must register your purchase of the Product on the App and confirm agreement with these Terms.

• You must not have previously participated in, or received a refund under, the Color Reset Guarantee.

• You must have purchased a minimum of six jars of the Product (a six-month supply) within 180 days of your initial purchase date (the "Program Period"), either via active subscription or through individual purchases, directly on mitosynergy.com or through any authorized purchase channel, including Amazon.

• If you purchased the Product via subscription, your subscription must remain active continuously throughout the Program Period. Cancellation of a subscription during the Program Period will result in ineligibility.

• You must not have returned any portion of the Product prior to the close of the Program Period.

• Claims may be submitted between Day 180 and Day 210 from your initial purchase date (the "Claim Window").

• One (1) claim is permitted per enrollment. A maximum of two (2) enrollments per household are eligible for the Program.

• You must be a legal resident of one of the fifty (50) United States or the District of Columbia, 18 years of age or older.

b. Qualifying Product

The Program applies only to Grow + Restore Cu1. No other MitoSynergy product is eligible under the Program. Multi-product orders are not eligible for the Program as a whole; only the Grow + Restore Cu1 portion of such an order may qualify, and only if the requirements set forth in these Terms are met independently.

c. App Enrollment Requirement

Enrollment in, and engagement with, the Program is conducted exclusively through the App. You must create an account in the App and acknowledge these Terms within thirty (30) days of your initial purchase date. Failure to enroll within this window will result in ineligibility regardless of compliance with other requirements.

3. Program Protocol

a. Protocol Requirements

The Color Reset Guarantee is built around the following six-month protocol (the "Protocol"). As a condition of Program participation and refund eligibility, you must comply with all of the following requirements throughout the Program Period:

• Complete purchase of six (6) jars of Grow + Restore Cu1 within the Program Period and maintain your purchase commitment through the close of the Purchase Period. Direct subscribers on the App must maintain an active subscription throughout the Program Period; purchasers through other authorized channels must have completed the six (6)-jar purchase requirement. Purchasers must not have returned the Product prior to the close of the Program Period.

• Submit monthly progress photographs through the App in accordance with the schedule in Section 3(c).

By submitting a claim, you certify that you took two (2) capsules of Grow + Restore Cu1 per day throughout the Program Period as directed. We reserve the right to request documentation supporting your compliance with the Protocol requirements in connection with any refund claim.

b. Photo Submission Requirements

You are required to submit progress photographs of your hair part through the App according to the schedule set forth in Section 3(c). All photographs must be submitted through the App and must comply with the in-app capture guidance, including part alignment, lighting, and framing requirements, to ensure consistency and accurate comparison across timepoints. Photographs that fail the App's built-in blur and quality check must be retaken and resubmitted before the applicable submission window closes.

All photographs must depict only the crown and scalp of the Participant's head. Photographs must not include the Participant's face, facial features, or other body parts. The App will provide guided framing instructions at the time of each submission. Photographs that do not comply with these requirements, including photographs that capture facial features or fail to clearly depict the scalp, may be rejected by the App and will not count toward satisfaction of the photograph submission requirement.

The App will send reminders ahead of each monthly window. It is your responsibility to submit photographs within the required windows regardless of whether you receive a reminder.

Progress photographs submitted through the App are used solely for internal program administration purposes, including verifying your compliance with the Protocol and validating your refund claim. We do not use submitted photographs for marketing, advertising, or any external commercial purpose. Our collection, retention, and use of photographs is governed by our Privacy Policy, available at https://mitosynergy.com/policies/privacy-policy.

c. Photo Submission Schedule

You must submit a minimum of six (6) photographs during the Program Period, one per month, during the following submission windows (each measured from your initial purchase date):

• Month 1 – Baseline Photo: Day 1 through Day 30.

• Month 2: Day 31 through Day 37.

• Month 3: Day 60 through Day 67.

• Month 4: Day 90 through Day 97.

• Month 5: Day 120 through Day 127.

• Month 6 – Final Photo and Claim Window: Day 180 through Day 210.

Each monthly submission must fall within the applicable windows listed above. Submissions outside of the applicable window will not count toward Program eligibility. No exception will be made for missed windows absent extraordinary circumstances at our sole discretion.

d. Data Rights and Effect of Deletion

You retain all rights to your personal information at all times, including the right to request deletion of your progress photographs and account data. You may exercise these rights by contacting us at info@mitosynergy.com. However, because your progress photographs are the sole record we have of your Program participation and the primary means by which we validate a refund claim, deletion of your photographs or account before your claim has been reviewed and a determination has been made leaves us with no means to verify your Protocol compliance, and your claim cannot be completed. Deletion requests do not extend or toll the Claim Window.

4. Compliance Review

When you submit a claim, MitoSynergy will review your submitted photographs to verify that you have completed the Protocol requirements, including timely submission of all required monthly photographs in accordance with Section 3(c). This review is for purposes of confirming Program compliance only – it is not an independent evaluation of your results and does not affect your right to a refund based on your dissatisfaction with the Product.

You will be notified of the determination via the email address associated with your App account within 21 business days of your claim submission. If your claim is approved, your refund will be processed as described in Section 6. If your claim is denied, you will be notified of the reason.

5. Refund Claim Procedure

To submit a refund claim under the Program, you must be between Day 180 and Day 210 from your initial purchase date, be in compliance with these Terms, and have completed all required App actions described in Sections 2 and 3. Claims submitted before Day 180 or after Day 210 will not be eligible for review.

You may submit your claim through the App or by contacting us at info@mitosynergy.com with the subject line "Color Reset Guarantee Claim." Your submission must include:

• Your full name;

• Phone number;

• The email address associated with your App account; and

• Confirmation that all required App actions have been completed.

We reserve the right to request additional documentation to verify eligibility, including purchase history, subscription records, photo documentation, and consent records. Once submitted, your claim will be reviewed and a determination made within 21 business days. We may extend this period upon written notice to you if additional verification is required.

6. Refund Processing

If your claim is approved, MitoSynergy will issue a refund equal to the actual amount you paid for your six (6) months of qualifying Grow + Restore Cu1. Such refund will reflect any promotional pricing or subscription discounts applied at the time of purchase. Refunds will be processed to the original payment method on file. Please allow up to 30 days following approval of your claim to receive your refund.

MitoSynergy reserves the right to verify all eligibility requirements before processing any refund. Refunds will not include the cost of shipping, taxes, or any non-Product items included in an order.

7. Exclusions and Ineligibility

A refund will not be issued under the Program if:

• You have previously received a refund under the Color Reset Guarantee.

• If you purchased the Product via subscription, your subscription was canceled at any time during the Program Period (Day 180).

• You returned any portion of the Product prior to the close of the Program Period.

• Protocol milestones, including account creation on the App, acknowledgment of these Terms, and monthly photo submissions pursuant to the Protocol, were not completed within their required windows.

• A claim is determined to be fraudulent or duplicative, or the photographs submitted are found to be altered, filtered, or otherwise manipulated.

• You exercised a data-deletion request affecting the photographs required to validate your claim before a final determination has been made.

• The Product was used by someone other than the participant or was transferred, resold, or used in a manner inconsistent with these Terms.

We reserve the right to investigate any refund request and to deny a refund if we reasonably determine that the eligibility requirements have not been met or that the Program has been abused or misused.

8. Limitation of Remedy

THE REFUND DESCRIBED IN SECTION 6 IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE PROGRAM. OUR RESPONSIBILITY UNDER THE PROGRAM IS LIMITED TO THE REFUND AS DESCRIBED IN SECTION 6.

THE PROGRAM IS NOT A WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO REPRESENTATION THAT THE PRODUCT WILL PRODUCE ANY PARTICULAR RESULT FOR ANY INDIVIDUAL USER. RESULTS MAY VARY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, TO THE EXTENT PERMITTED BY LAW, TO THE DURATION OF THE PROGRAM PERIOD.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

9. Limitation of Liability

a. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES, OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN THE PROGRAM OR THESE TERMS, REGARDLESS OF (i) WHETHER SUCH DAMAGES WERE FORESEEABLE, (ii) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (iii) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

b. OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT DURING THE PROGRAM PERIOD.

c. The limitation of liability set forth in Section 9(b) shall not apply to liability resulting from our gross negligence or willful misconduct.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

10. Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy, available at https://mitosynergy.com/policies/privacy-policy, governs the processing of all personal data collected in connection with your participation in the Program, including the progress photographs you submit through the App pursuant to Section 3. By enrolling in the Program, you acknowledge that you have reviewed our Privacy Policy.

Washington State residents who participate in the Program are subject to additional disclosures and rights under the Washington My Health My Data Act (RCW 19.373.005 to 19.373.900) with respect to consumer health data, as that term is defined in the Act, collected through the App in connection with your Program participation. Our Consumer Health Data Privacy Policy for Washington Residents, available at [URL], describes our consumer health data practices and your rights under the Act, including your rights to confirm and access, withdraw consent from, and request deletion of your consumer health data. Washington State residents will be presented with a separate affirmative consent request within the App before submitting their first progress photograph; acceptance of these Terms does not constitute consent to the collection of consumer health data under the Act.

11. Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials or telecommunication breakdown or power outage.

12. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to the Program are governed by and construed in accordance with the internal laws of the State of Arizona, without giving effect to any choice or conflict of law provision or rule (whether of Arizona or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than Arizona.

13. Dispute Resolution and Binding Arbitration

YOU AND MITOSYNERGY, LLC ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PARTICIPATION IN THE PROGRAM OR THESE TERMS WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION, EXCEPT AS PROVIDED IN SECTION 13(e) BELOW.

a. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 13. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

b. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these Terms are void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. We will be responsible for paying any individual consumer's arbitration fees to the extent required by the AAA Rules. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

c. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of the date the dispute arises. The small-claims court proceeding will be limited solely to your individual dispute or controversy.

d. You agree to arbitration on an individual basis only. NEITHER YOU NOR MITOSYNERGY, LLC WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER PROGRAM PARTICIPANTS IN COURT OR IN ARBITRATION, OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver, and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

e. Notwithstanding the foregoing, nothing in these Terms shall be construed to waive, limit, or restrict your right to seek public injunctive relief in a court of competent jurisdiction to the extent such right may not be waived by pre-dispute agreement under applicable law.

If any provision of this Section 13 is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

14. Miscellaneous

a. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 14(a) is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

b. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of MitoSynergy, LLC.

c. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

d. Notices. We may provide any notice to you under these Terms by (i) sending a message to the email address associated with your App account or (ii) by posting to our website. Notices sent by email will be effective when we send the email; notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current. To give us notice under these Terms, you must contact us using the information set forth in Section 15.

e. Severability. If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

f. Entire Agreement. These Terms, together with our Privacy Policy and any terms of use applicable to our website, constitute the final and integrated agreement between you and us with respect to the Program and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program.

g. Regulatory Disclaimer. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The Product is not intended for pregnant or lactating individuals, consistent with product usage guidance.

15. Contact Us

Questions about the Program or these Terms may be directed to:

MitoSynergy, LLC
2942 N 24th St, Ste 115
Phoenix, AZ 85016-7849
Email: info@mitosynergy.com

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